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How We Handle Your Privacy

When you open an account with us, your personal information is protected under clear policies that explain what we collect, how we use it, and the choices you…

Data collected only for account verificationYour payment methods stay encryptedAccount access controls are yours to set
Explore the Lobby Read FAQ
7dewa gacor How We Handle Your Privacy
PRIVACY QUESTIONS

How to Reach Us About Your Data

Email Support Contact our privacy team at [email protected] with your account email. Include your username and the specific data request—we respond within 48 hours.
Account Settings Log into your account and visit Settings > Privacy to view what we hold, adjust notification preferences and request data corrections immediately.
Live Chat Our support team in Jakarta operates live chat daily 08:00–23:00 Indonesia time. Ask about your personal data, withdrawal history or how to update your details.
DATA SECURITY

How We Protect What You Give Us

Encryption

All data in transit and at rest uses industry-standard encryption. Your payment credentials—DANA, OVO, GoPay and QRIS—are tokenised so we never store raw account numbers on our servers.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can disable non-essential cookies in your browser; essential ones are required for account security and withdrawal processing.

Account Security

Your password is hashed before storage. We monitor unusual login attempts from new devices and send you a notification so you can verify access. Two-factor authentication is optional in your Security settings.

Data Retention

Account data is kept for as long as your account is active. After closure, transaction records and identification documents are retained for 5 years where local law permits, then securely deleted.

Third-Party Access

We share data only with payment processors, anti-fraud services and regulators where law requires it. Your gaming history is never sold. Partners sign strict confidentiality agreements.

Your Rights

You can request access to all personal data we hold, ask for corrections, or request deletion where local law permits. File a request via Settings > Privacy or email [email protected] with 'Data Request' in the subject line.

Privacy Policy Questions Answered

Your account is deactivated immediately and your login access is revoked. Personal data is retained securely for 5 years to comply with withdrawal audits and fraud prevention, then deleted. You can request accelerated deletion where local law permits by emailing [email protected].

No. Payment details are tokenised and processed through encrypted channels. We store only a secure token that links to your account; your actual DANA, OVO, GoPay or QRIS credentials are held by the payment provider, not us. This keeps your wallet details away from our systems.

Yes. Log into your account, go to Settings > Privacy > View My Data to see your name, email, phone, identification document, device history and login timestamps. For a complete export, email [email protected] with your username and request a data download file.

Yes, we use cookies for login sessions and analytics. Essential cookies cannot be disabled—they keep your account secure and process withdrawals. Non-essential analytics cookies can be turned off in your browser settings or in our Privacy panel without affecting your ability to play or withdraw.

Only you (via your account login) and our authorised support staff can view your balance and withdrawal history. We may share withdrawal records with payment processors to verify deposits and process refunds. Depends on local law whether regulators can request this information.

Requests submitted via Settings > Privacy or email are acknowledged within 24 hours. Deletion of non-essential data occurs within 30 days. Transaction records required for fraud prevention and regulatory compliance are retained for 5 years where local law permits, then removed.

Change your password immediately from Settings > Security. Enable two-factor authentication if available. Contact our security team at [email protected] with 'Security Alert' in the subject line. We'll review your login history and help you secure your account within 2 hours during business hours.

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